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Hosting cPanel

Scalable cPanel hosting from shared to dedicated

Category
Cloud & Hosting
Owner
Infrastructure Team
Features
7 items
Overview

A cPanel-based web hosting service with three package tiers: Shared Hosting for basic websites, Semi Dedicated for mid-traffic with guaranteed resources, and Dedicated Server for enterprise needs with full control. Includes domain management, SSL, database, and professional email in one centralized panel.

Problem Statement

Caltech users and clients need a reliable, scalable hosting solution. Hosting from other providers is not integrated with the Caltech product ecosystem and lacks responsive local technical support.

Goals & Objectives
  • Provide three hosting tiers addressing needs from personal to enterprise
  • Guarantee 99.9% uptime across all packages
  • Integrate hosting panel with other Caltech product ecosystem
  • Provision active website within less than 5 minutes after payment
  • Become a stable recurring revenue source through subscription model

User Personas

P
Personal / SMB Website Owner
Affordable hosting, easy to manage, no technical expertise required
D
Developer / Agency
Sufficient resources, full cPanel access, manage multiple domains at once
E
Enterprise Client
Dedicated server with high performance, strict security, and written SLA

Feature Requirements

5 Must Have2 Should Have
F-11.1
Shared Hosting Package
Must Have
Storage 10GB SSD, bandwidth 100GB/month, 5 domains, 10 emails, 5 MySQL databases, free SSL, unlimited subdomains
F-11.2
Semi Dedicated Package
Must Have
Storage 50GB NVMe, unlimited bandwidth, 20 domains, guaranteed CPU/RAM resources with process isolation and staging environment
F-11.3
Dedicated Server Package
Must Have
Full dedicated server, exclusive resources (CPU/RAM/storage), root access, custom configuration, dedicated firewall, daily backup
F-11.4
cPanel Management Panel
Must Have
Standard cPanel interface: file manager, DNS zone, email, FTP, cron job, SSL manager, Softaculous 1-click CMS install
F-11.5
Auto SSL & Domain Manager
Must Have
Automatic Let's Encrypt SSL provisioning, DNS management, addon domains, subdomains, and redirects via panel
F-11.6
Automatic Backup
Should Have
Automatic daily backup: 7-day retention (Shared), 14-day (Semi Dedicated), 30-day (Dedicated), 1-click restore
F-11.7
Monitoring & Alerting
Should Have
Notifications for resource usage approaching limits, downtime alerts, and monthly reports via email or Lark

Success Metrics & KPIs

1

Server uptime greater than 99.9% across all packages

2

Hosting account provisioning in less than 5 minutes after payment

3

Technical support tickets responded to in less than 2 hours

4

Hosting customer churn rate less than 5% per month

5

Shared server utilization not exceeding 70% to maintain performance

6

Hosting customer NPS above 50

Interested in Hosting cPanel?

Contact our team to request early access, a demo, or more information about this product.

Contact TeamRequest Demo
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